Customer Testimonials

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Google Oct 22, 2026

My salesman Zane was great. He was knowledgeable and understood exactly the vehicle I wanted. The whole process was smooth and easy from ordering the Ram 1500 to early delivery and financing. I highly recommend Marion CDJR and having Zane as your go-to salesman. Can’t thank him and the dealership enough.

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Google Oct 21, 2026

We purchased a brand-new 2026 Jeep Grand Cherokee L Summit expecting a luxury vehicle and a reliable ownership experience. Unfortunately, our experience has been extremely disappointing and concerning. With fewer than 1,000 miles on the vehicle, we began experiencing issues that led to the vehicle being taken in for service. During the diagnostic process, the dealership discovered an aftermarket tracking device installed in the vehicle’s data link connector. This device had not been disclosed to us at the time of purchase. According to the service findings, the tracker was associated with a CAN C bus performance fault, and the dealership removed ... Read More

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Google Sep 30, 2026

Jacob was awesome!

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Google Sep 18, 2026

Caly Ramirez was very nice and accommodating. She helped us get what we think was a very good deal.

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Google Sep 8, 2026

Absolutely awful service! The business manager scammed us out of thousands of dollars! Do NOT buy a warranty here!!! General manager would not respond to calls.

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DealerRater Sep 8, 2026

Horrible dealership! Scammed out of a warranty! Do NOT buy a warranty from this dealership!

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Google Sep 4, 2026

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Google Sep 4, 2026

I purchased my Jeep here and was told a spare key was on back order and they would reach out when it was ready. Every time I call or came in, they tell me it’s still on back order. It FINALLY arrives and they tell me it’s been longer than 30 days so they can’t just give me the key and there was no note in the system about the key. It is $250 for the key and $120 to program it to my car. I would advise to avoid this dealership as they will say what they need to ... Read More

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Google Sep 4, 2026

I bought my Jeep three years ago from here. Patrick was my sales agent and told me they did not have a second key on site but that he would call me in a week once it arrived. He never called me. I kept calling and finally after three years they said they had it in. We both work in Asheville and told them we could come by the following week. They called everyday the following week seeing when we would be coming. When we get there they tell us they can’t program the key because they just don’... Read More

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Google Sep 2, 2026

Cali was amazing and super helpful. Made my first time at a dealership wonderful!

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Google Sep 1, 2026

I bought a Challenger from Marion back in 2024. I noticed a small hose had popped off that had been connected to my airbox. Looked like it just needed reattaching. I called and asked service if i could bring the car in to have the hose reattached as I was concerned about driving the car with a hose unattached. I was told how busy they were and that I could come up but no guarantees could be made that anyone could actually get to the car. Well, that was a No. I am not driving and sitting at a dealership for ... Read More

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Google Jul 31, 2026

I love my Nissan Altima

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Google Jul 30, 2026

Incompetent service department! I needed recall work done on my 2019 Ram Promaster van. My appointment was for 9 am July 20th. I arrived and was told they were short a tech, could they keep it and do the work Tuesday. I caved and said yes. They called Tuesday and asked to do the work on Wednesday. No word from them Wednesday, nothing on Thursday. Friday morning I had my neighbor drive me down to get the van. I was done. They were working on it so I waited, and drove it home. Yesterday I drove the van 8 miles and it overheated. ... Read More

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Google Jul 24, 2026

I had an outstanding experience at Marion Chrysler, Dodge, Jeep. My salesman, Clayton, was exceptional—friendly, professional, and extremely knowledgeable from start to finish. He took the time to answer all of my questions, made the buying process simple and stress-free, and never pressured me into making a decision. I purchased a Jeep Willys model, and I couldn’t be happier with it. I received a great price on the vehicle along with an excellent financing rate, making the entire experience even better. Clayton went above and beyond to ensure everything went smoothly, and his customer service was top-notch. If ... Read More

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Google Jul 24, 2026

Took my jeep there to have a motor replaced. The experience started off great then it went to hell in a hand basket fast. I got a call asking in I wanted to do a belt and a thermostat while the the motor was out of the vehicle and that my warranty will not cover those parts and I'd have to pay out of pocket in which I agreed to. a week later I got another phone call saying that my motor mounts we're bad and I needed spark plugged and it's going to be 150 per motor ... Read More

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Google Jul 21, 2026

Never have experienced such a poorly run dealership. Sales was a very poor experience. Ryan never went over the operation of the vehicle with us since many options were changed from our previous one. Never received a typical thank you from the salesman nor a checkup call just to see how things were going. The majority of the sales experience was done by Dale, due to his position at the dealership he had to turn it over to a salesperson. PDI was not done. The detailed people are subcontractors and their work was certainly subpar. We spent 3 hours properly detailing ... Read More

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Google Jul 15, 2026

DO NOT buy a car from this dealership... I bought a brand new Jeep from them because of their incentives and ended up having issues with it and called them over and over to get things resolved and they never returned my calls. I will never go back to them! TERRIBLE PLACE

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Google Jul 11, 2026

Caly was excellent! She walked us through everything step by step and really made us feel welcome. Working with her was easy, understanding, and comfortable. They did not pressure us gave and us lots of information and we absolutely love our new jeep wrangler. Jeff was also great! He was funny polite and very helpful. I highly recommend marion cdjr to anyone looking for their next vehicle.

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Google Jul 10, 2026

Ryan Murdock was very helpful and had great communication. Very pleased with service

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Google Jun 29, 2026

Great dealership and experience! Very easy to work with, no high pressure sales pitches and ability to make a deal quickly. Fair and honest! If you are in the market for a Dodge, Jeep, Ram or Chrysler, definitely give them a chance to earn your business.

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Google Jun 10, 2026

Macy and Ryan went above and beyond. Great experience compared to the last dealership I purchased from. Thank you.

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Google Jun 5, 2026

Marion jeep service dept is 5+ stars. Brandon was great keeping me posted about myJjeep. Boone wanted to charge me $2000 just to diagnose the issue. Marion fixed it for a quarter of the price. It is worth the drive from Banner Elk to take my Jeep here. Hope I don't have to come back, but if I do, they have my business!!

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Google Jun 3, 2026

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Google May 11, 2026

Great people they did everything they possibly could to help me get the best possible outcome of my visit. Caly Ramires was so good at helpIng me

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Google Apr 30, 2026

The worst experience I’ve ever had with a dealership.I was in the process of purchasing a 2024 Jeep Grand Wagoneer we stop by Saturday 4/25/2026 to discuss financing and we had been approved. The vehicle wasn’t even on the lot they had advertised on the website. The discussion was once vehicle arrived was done with inspection detail, the recall was finished they would call me to come test drive and check the vehicle out to make sure it was what we wanted then sign papers. I didn’t get that courtesy. I got a call from the salesperson they ... Read More

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Google Apr 27, 2026

Very pleased with the experience. There were a few hiccups but the staff bent over backwards to make sure I was happy with the purchase and customer service.

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Google Apr 17, 2026

I found a ram 1500 on the website and went to look at it , I pulled up and Cali met me in the parking lot and made the entire process easy as buying a car can be .. I’ll definitely continue to do business here and send people to them .

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Google Apr 14, 2026

RJ has been extremely patient, thorough and helpful throughout the whole process and made sure I left with exactly what I needed and wanted! 10/10 recommend!

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Google Apr 13, 2026

Tyler in service absolutely knocked it out of the park today. I needed help tracking down a recall for a customer, and before I could even blink, he was already on it—fast, sharp, and completely dialed in. That kind of hustle, knowledge, and willingness to jump in without hesitation is rare these days. People like Tyler don’t just do their job—they elevate everyone around them. Straight-up difference maker and a huge asset to the operation. If every service department had a Tyler, the whole industry would run smoother. Appreciate you big time. —Matthew, Marion Auto 💪

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Google Apr 10, 2026

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Google Apr 3, 2026

Rayan Murdock was wonderful to work with the purchase of my jeep rubicon. He drove all the way to Charlotte to pick up my jeep the night before so I could test drive and seal the deal!!!!

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Google Mar 27, 2026

Call was the best came in on her day off to help secure my car…. Thanks so much

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Google Mar 20, 2026

R.J.Hink was my salesman, I would highly recommend him to anyone. When out of his way look at other cars to make a deal that we liked. Amazing personality and friendly has can be.

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Google Mar 16, 2026

Everyone was so very nice to us and it was amazing how much they helped us get this car I appreciate them so much

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Google Mar 15, 2026

On my way to Mitchell Co the van broke down. Half way up the mountain the RPM shoot up but the speedometer said 25. Sounded like it was going blow up. Coasted down to a safe place had it towed. The service guy called said nothing was wrong, swore they drove the van and tried to recreate what happened. I asked multiple times if they actually test drove it. Yes!! Almost $300 and straight lies to my face. Same mileage as when they towed it.

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Google Feb 18, 2026

Marion dodge was so helpful with purchasing a truck i wanted, Macy' Kelley was great and did everything possible to get the deal settled she even came in on her day off to make it happen. Also want to mention Ryan the sales manager as he will bend over backwards to get you the best deal possible even when things dont happen the way it should he still makes it work out. Thanks again Marion.

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Google Feb 14, 2026

Macy and team were great, very responsive before we met in person and they had everything ready for us when we arrived. Very happy with our purchase experience!

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Google Feb 10, 2026

Man I'm going to tell you after along hard battle I finally got what I wanted thanks to Ryan Murdock he fought to get me in my new Jeep and never gave up. Go see him if you want a deal he will do his best to get you in a new ride, and again thanks Ryan!!!

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Google Feb 7, 2026

Macy helped me so much with my purchase! she was kind and helpful if you are buying a new or used vehicle ask for Macy!

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Google Jan 29, 2026

We recently purchased a Dodge Durango at Marion Chrysler Dodge Jeep Ram. We were pleased with our purchase and the whole buying experience. We were treated with respect and courtesy. Ryan Murdock was our salesman and Ryan Benche was our finance manager. Both worked very hard to help us get what we wanted and needed and they worked together to streamline the whole process. We couldn’t be happier.

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DealerRater Jan 29, 2026

We recently purchased a Dodge Durango at this dealership and are very pleased with the whole process. Ryan Murdock was our salesman and Ryan Benche was our finance manager. They both worked very hard to help us get what we needed at a good price. We couldn’t be happier.

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Google Jan 28, 2026

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Google Jan 20, 2026

Everyone was super nice, made sure they explained each step and did their best to work with what you want. My salesman A.K. never pressured me and always answered my question in a timely manner. They made it easy to buy a car, definitely would recommend anyone to this dealership.

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Google Jan 19, 2026

Very nice not pushy at all answered questions

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Google Jan 17, 2026

Great experience all the way around from the salesman RJ to the finance team. Very happy with our new van. Would recommend Marion Chrysler Dodge Jeep Ram for your vehicle needs.

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Google Jan 14, 2026

Great service.

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Google Jan 14, 2026

Purchased a certified pre-owned truck from Marion Chrysler Dodge Jeep Ram expecting the reliability and quality that "certified" promises. Unfortunately, this has been a very disappointing experience. Shortly after buying it (with almost no miles on the odometer), the batteries failed and had to be replaced. Then came wiring issues, an oil leak, and the added warranty I purchased wasn't even valid or in place when I needed service on the truck. It took over a month and 15–20 phone calls just to get the warranty corrected. The oil leak repair wasn't covered under the warranty, leaving ... Read More

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Google Jan 7, 2026

The service was great. Answered any and all questions we had. Great to work with and helped us to stay with in our budget.

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Google Jan 6, 2026

We had a wonderful experience buying our new 2025 Grand jeep Cherokee. RJ Hink went above and beyond to make the whole process easy. If you’re in the market for a car he is the best!

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Google Jan 1, 2026

Marion CDJR was awesome and my dealer Savannah was phenomenal. They got me exactly what I was looking for for the price I was wanting to pay.

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DealerRater Jan 1, 2026

My experience with Marion Dodge was Top Notch ... Savannah was excellent to deal with and the Gladiator truck I bought was more of than what I could have ever dreamed of in hopes of a good build.

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Google Dec 30, 2025

Buyer beware. From this Ryan the sales manager, Stacey the title clerk and the finance manager that starts with an L. Very unprofessional scammers. Don’t buy from them. Hanging up on me and then answering and hanging up my phone call when I’m not being rude or disrespectful because I’m trying to figure out why the vehicle we bought in the beginning of November still doesn’t have a tag at almost January 1. That’s right it’s because they screwed the pooch and kept messing up the deal having to go back-and-forth with him then they ... Read More

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Google Dec 26, 2025

I bought a truck; Macy was awesome and very patient with me and my family. We had a great experience with her.

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Google Dec 21, 2025

Love Savannah!!! 🤩 She did an amazing job getting us in a 24 Jeep Trailhawk!!!! I cried when I got home 🏠 She made our dreams come true 🙏 Ask for her if you want a 🤝 deal with heart 💖

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Google Dec 13, 2025

Clayton was fantastic!!! Five Stars. Professional, honest, transparent, and went above and beyond to fit our needs. Thank you.

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Google Dec 12, 2025

Macy made my car buying experience a pleasure. It was easy from start to finish and she was so nice to work with. Losson in the business department also made the paperwork smooth and quick. Thank you both.

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Google Nov 22, 2025

Macy K and her team at Marion CDJR did an outstanding job helping me purchase my dream truck! They were extremely friendly and helpful, but not pushy at all. They were fast, honest and transparent throughout the whole process. This is the first time I feel completely comfortable with every detail of a vehicle purchase from a dealership. I will definitely be back for my future purchases. Thank you all!

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Google Nov 15, 2025

Excellent customer service. Thank you Ryan Murdock for a great experience!

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Google Nov 11, 2025

Bought a Ram 1500 today from Clayton and I could not have asked for a better buying experience. Thank you.

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Google Nov 4, 2025

Caly was so easy to work with, honest & friendly. She went over the top to make my experience buying a Jeep enjoyable. I traveled in a rental from Alabama to purchase this vehicle & she even picked me up when I dropped off my rental. Not only Caly, but everyone that I spoke to at the dealership was so kind. Losson in finance was very on top of the paperwork and great at explaining everything. I am very happy with my purchase & experience & would highly recommend this dealer to anyone considering purchasing here.

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Google Nov 1, 2025

Patrick Mykel did an outstanding job! Great experience!!

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Google Oct 31, 2025

Great people and very competitively priced. We had a wonderful experience purchasing a 2025 GC Summit L Reserve from Patrick Mykel. Super friendly and very knowledgeable.

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Google Oct 31, 2025

Patrick Mikel was absolutely fantastic in helping us in our purchase of our 2025 Grand Cherokee !!!! An absolutely wonderful professional . Will continue to do our business with Marion CDJR due to our experience with him!!!!!

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Google Oct 30, 2025

Patrick Mykel was AMAZING! From my first call in the morning, he was ready to help — super responsive, patient, and professional. His communication and follow-up were excellent, and by the end of the day, we had everything finalized. I couldn’t be happier with my purchase. Thank you, Patrick, for your efficiency, kindness, and patience!

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DealerRater Oct 30, 2025

Great dealship, and the people are awesome to deal with. Can't say enough about RJ Hink. Great guy made buying my new Ram 2500 a great experience. Highly recommend Marion Dodge and Ram

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DealerRater Oct 30, 2025

Patrick Mykel was AMAZING! From my first call in the morning, he was ready to help — super responsive, patient, and professional. His communication and follow-up were excellent, and by the end of the day, we had everything finalized. I couldn’t be happier with my purchase. Thank you, Patrick, for your efficiency, kindness, and patience!

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Google Oct 28, 2025

Great staff, I personally want to thank the finance manager, Savannah and sales manager Ryan. Just a short drive from Waynesville.

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Google Oct 27, 2025

Great place! They help me find my car and gave me the best deal they could! The person who helped me was Caly and she did an amazing job!

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Google Oct 22, 2025

I bought a used van, 2016 with 73,000 miles 11 months ago it has less than 100,000 miles, I noticed after i bought it the transmission was slipping a little. The Transmission went out completely recently. I bought someone else's troubles thru this company, I WOULD NOT RECOMMEND

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Google Oct 20, 2025

RJ went above and beyond. Definitely worth the 6+ hour drive. I live my new to me truck!! Thanks RJ!

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DealerRater Oct 20, 2025

RJ and the staff went out of their way to make this sale. Worth the drive from Alabama. I'm on live with this truck!

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DealerRater Oct 18, 2025

Had a great experience and found exactly the right car. Ryan was professional and very attentive. Thank you

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DealerRater Oct 12, 2025

Awesome dealership! Ask for Ryan Murdock! He was very helpful and super patient with me.

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DealerRater Oct 2, 2025

“Our experience purchasing our 2026 Dodge Ram was excellent thanks to Ryan Murdock at Marion CDJR. From the moment we walked in, he was very friendly, professional, and incredibly knowledgeable. He listened to what we wanted, explained everything clearly, and never pressured us. His honesty, patience, and attention to detail made the process smooth and enjoyable. We are thrilled with our new truck and would recommend Ryan Murdock to anyone looking for a new vehicle!”

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DealerRater Sep 23, 2025

Excellent people, very attentive and helpful. Caly took care to explain everything I wanted to know and made the buying experience great

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DealerRater Sep 22, 2025

I had a wonderful experience at CDJR Marion. Caly Ramirez is by far the best car sales person I have dealt with. She made sure I could drive away with what I wanted and was very patient throughout the whole process! This is the second good experience I’ve had with this dealership and would definitely recommend! RJ was also very helpful with helping me install my son’s car seat into my new car. All in all a good experience after a long day of car shopping that was not going my way.

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DealerRater Sep 17, 2025

Patrick helped me out the whole way!! Very helpful very positive on the purchase l. Trusted him with the purchase!!

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DealerRater Sep 17, 2025

Patrick did great, has awesome customer service. Exceed expectations with finding a great car. Thank you Pat!

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DealerRater Sep 15, 2025

From the first phone call to the final call. EVERYONE was nothing but professional, knowledgeable & courteous. My sales associate Ryan Murdock did everything at the highest level for me. We have deal and I am excited to meet Ryan and everyone at the dealership. It will be worth the 10hour round trip. Thank you again everyone, especially Ryan. 1st class all the way,,, and I know because I sold & managed at Harley Davidson dealership in for 5 years.

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DealerRater Sep 12, 2025

Ryan did an excellent job in my transaction, very thorough and professional. He was true to his word and always returned my calls and texts.

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DealerRater Sep 8, 2025

Patrick Mikel is an absolute beast, would recommend to any and all potential car buyers

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DealerRater Sep 3, 2025

My sale person was Macy. She did a very good job and was not a pushy sales person. She answered all my questions and was very thorough. I would highly recommend this dealership.

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DealerRater Sep 1, 2025

2nd Time Satisfied buyer! Patrick is fantastic to work with! Got a great deal on a great truck! If you’re in the market for a vehicle, go to this dealership! They are the best around!

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DealerRater Aug 30, 2025

Ryan was an excellent salesman , easy to deal, honest and easy to talk to! Thank you for the great work and deal for our trade in and for our new Jeep Wrangler !

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DealerRater Aug 29, 2025

Caly was informative and soooo nice! Best visit to a dealership with a 2 year old. Everyone was sooo nice! Thank you for everything!

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DealerRater Aug 28, 2025

Great employee, helped us find a great car for the family with great space for hauling things.

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DealerRater Aug 28, 2025

Ryan Murdock was a great salesman we really appreciated his help as we drove 5 hours to pick up a car, well worth it!

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DealerRater Aug 24, 2025

they are extremely professional and efficient as a team. i personally recommend this dealership highly.

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DealerRater Aug 23, 2025

Quick and easy to work with! Fair deal and courteous service. Found truck on their site and worked the deal out over the phone. Great communication.

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DealerRater Aug 23, 2025

Ask for Patrick Mykel! Best deal around! Asked for numbers over the phone and those numbers didn't change when I got to the dealership. There was no haggling nonsense, just a great deal.

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DealerRater Aug 21, 2025

The employees were super nice and helpful especially Ryan Murdock and Macy Kelly. It's my first time buying a car so they made it very smooth and easy.

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Google Aug 18, 2025

Purchased a used vehicle from here less than two months ago. Since then, despite frequent assurances that everything was fine from the dealership, I've had to replace the serpentine belt, had a hole in the brake line that the dealership admitted they missed, the front fender has fallen off, and to top it all off, had to change the oil after they told me it was fine. Would not recommend purchasing from this dealership, unless you wanna spend around a $1000 in repairs for a vehicle you've owned less than two months. Customer service representatives are really nice though. ... Read More

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DealerRater Aug 18, 2025

I went in to inquire about rolling over some negative equity and left in a new Charger EV! Patrick was awesome and really worked with me to get my situation under control and in my budget. An awesome dealership and an awesome place to do business, definitely recommend!

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DealerRater Aug 16, 2025

Great experience buying our new Jeep Gladiator Rubicon. Ryan Murdock was great to work with.

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DealerRater Aug 9, 2025

Ryan Murdock was a great salesman he was very patient and understanding. He had a great attitude about everything and walked us through the car and information very well!

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DealerRater Aug 9, 2025

Ryan Murdock was an excellent help with putting me in the perfect truck . If you need a new or used dodge come see him !!

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DealerRater Aug 5, 2025

Ryan Murdock did a fantastic job for me.very helpful on everything.everyone at the dealer was friendly and helpful with anything I needed..I appreciated it!

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DealerRater Jul 25, 2025

We drove 2 1/2 hours to see a vehicle that this dealership had advertised. When we arrived we were immediately greeted in the parking lot by a salesman named Ryan Murdock who took us to the vehicle we had inquired about

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DealerRater Jul 25, 2025

When I showed up to the dealership everything was so cool, and then I waited and waited. Eventually I got my keys and left got tired of waiting. After a few minutes Caly called me back and worked me a deal I couldn’t turn down. I left with 4 new hats and a New Grand Cherokee. My wife and I are thankful for Caly and Ryan for helping us out and making it right.

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DealerRater Jul 21, 2025

After a lot of online research, I found the Jeep I wanted online, sent RJ a message online, showed up to test drive it and then purchased my 2025 Jeep Grand Cherokee Altitude. Easy car experience EVER! This dealership had the best prices by far, and then worked with me to get me where I wanted to be. Highly recommend. RJ and the Marion Jepp dealership!

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